Privacy Policy

Introduction

Welcome to the website of HavServe Children and Family Services (“HavServe,” “we,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it. Please also review our Terms and Conditions. By using this website, you agree to the practices described in this Policy.

Information We Collect

Information you give us. We collect personal information when you choose to share it with us, including when you:

• Make a donation or become a Next Generation Sponsor
• Apply to volunteer or mentor with us in person in Central Florida
• Sign up for our emails or updates
• Contact us or schedule a conversation
• Register for an event or program
• Submit a partnership or resource directory request

This information may include your name, email address, phone number, mailing address, and any details you provide through a form.

Information collected automatically. When you visit our website, we and our service providers may automatically collect basic information about your visit, such as the pages you view, how you arrived at our site, your general location, and your device and browser type. We use this information to understand how our website is used and to improve it.

How We Use Your Information

We may use your information to:

• Process donations and sponsorships and send receipts
• Respond to your questions and requests
• Review volunteer and mentor applications
• Send updates about our programs, events, and impact if you have chosen to receive them
• Improve our website and measure the effectiveness of our outreach
• Meet legal and reporting requirements

Donations and Payments

Online donations and sponsorships are processed securely by our donation platform provider. HavServe does not store your full credit card or bank account information on our website.

Emails

If you sign up for our emails, you may unsubscribe at any time by using the link at the bottom of any email or by contacting us.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We share information only when needed to operate our programs and services, including:

• With trusted service providers that help us process donations, send emails, manage forms and applications, schedule meetings, and understand website use. These providers may use your information only to provide services to us.
• With HavServe staff and volunteers who need the information to coordinate your participation in our programs.
• When required by law or when necessary to protect the safety of the people we serve.

Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13. Information about students in our programs is collected through their parents or guardians, with consent, and is kept confidential. We do not publish children’s names or identifying details on our website, and we use photographs only with consent.

Next Generation Sponsors receive their sponsored child’s photograph, profile, letters, and progress reports privately. Sponsors agree to use this information only for the sponsorship relationship and not to share it publicly.

Cookies and Analytics

Our website uses cookies—small files stored on your device—to help the website work properly and to understand how visitors use it. We use tools such as Google Analytics to measure website traffic and Google Ads to understand whether our outreach is effective. These tools may collect information about your visit through cookies.

You may disable or delete cookies through your browser settings. You can also learn how Google uses information from sites that use its services and manage certain tracking preferences through Google Ads Settings.

Third-Party Websites and Features

Our website includes links to and features from other services, such as our donation platform, YouTube videos, social media, and our Candid profile. These services have their own privacy policies, and HavServe is not responsible for their privacy practices.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to authorized HavServe personnel. No method of storing or transmitting information online is completely secure, but we work to protect your information and review our practices regularly.

Your Choices

You may ask us to update, correct, or delete your personal information, or to stop contacting you, by emailing info@havserve.org. Some information may need to be retained to meet legal, financial, safeguarding, or recordkeeping requirements.

Changes to This Policy

We may update this Policy from time to time. The date at the top of this page shows when it was last updated.

Contact Us

HavServe Children and Family Services
P.O. Box 784201
Winter Garden, FL 34778
(407) 205-9101 | info@havserve.org